RETURN AND REFUND POLICY

What is your return policy?

We offer return of Products ordered on Airofit PRO / Airofit Active within 7 days of delivery of the order.

A used product cannot be sold again hence, product should not be used by the customer else the used product will not be taken back. A used product will not be accepted and the same used device will be returned to the customer.

All items to be returned or exchanged must be in their original condition with all original tags and packaging intact.

What is the refund policy for the returned item?

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by Xplore.Health, after the products clear the Q.C process.

Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company shall not be responsible incase wrong information has been provided to it.

Refunds:

If the product is being sent back for a refund, please return it in the original box with accessories. Any accessories missing will be deducted from the total amount paid. Please Send it back using a regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase. You are responsible for the shipping cost when shipping the product back to us.

For replacement:

For replacement, securely pack and seal the return merchandise in the appropriate box given.

Ship the device without the accessories and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us.

Missing accessories:

Packages are checked thoroughly before they are shipped out. An item checklist is performed to ensure that the orders are complete. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back.

Need to return/Exchange – Few points to remember:

Make sure you mention the Following Details in the Email:

1.  Name

2. Order Number

3. Reason for Exchange/Size

4. In case of Refund. Please Mention Reason for Refund. Bank Account Number, IFSC CODE & Account Holder’s Name.

How do I return my order?

You can contact our customer care executive on 80870 52239/48/49

Working Hours : 10AM-6PM, Monday to Saturday

or you can write to us on  onlinsesales@xplore.health

You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.